Privacy Policy

Effective Date: [09/07/25]

Ozarks Pool and Spa (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, including when you visit our website, request services, or communicate with us by phone, text, or email.

We may collect the following types of information when you interact with us:

• Personal Information: Name, phone number, email address, and physical address.
   
• Service Information: Details about your pool, spa, or related services requested.
   
• Communication Information: Records of calls, text messages, or emails exchanged with us.
   
• Website Usage Data: Information such as IP address, browser type, and pages visited (collected through cookies or analytics tools).
   

We use your information to:

• Provide and manage pool and spa services.
   
• Respond to inquiries and customer support requests.
   
• Send service reminders, updates, promotions, and appointment confirmations.
   
• Improve our website, services, and customer experience.
   
• Comply with legal obligations.
   

Data Sharing:

• We do not share your personal or mobile information with third parties for marketing or promotional purposes, even with your consent.
   
• We do not transfer or share your personal information with any external organizations under any circumstances, except as required by law.
   
• We use administrative, technical, and physical safeguards to prevent unauthorized access, disclosure, or sharing of your personal information.
   

By providing your phone number, you consent to receive calls and text messages from Ozarks Pool and Spa regarding your services, appointments, and promotions.

• Message Frequency: You may receive up to 4–6 messages per month. Message frequency may vary depending on your service activity.
   
• Opt-Out: You may opt out of promotional messages at any time by replying “STOP.”
   
• Help: For assistance, reply “HELP.”
   
• Carrier Notice: Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
• You will receive promotional and account-related SMS messages.
   

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no data transmission over the internet or storage system can be guaranteed as 100% secure.

• You may update or correct your information by contacting us directly.
   
• You may opt out of marketing communications by following the unsubscribe instructions in our emails or texts.
   
• You can adjust your cookie preferences through your browser settings.
   

Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.

If you have any questions or wish to contact us regarding your privacy or this policy, please email us at info@ozarkspoolandspa.com or call us at (417) 657-5758.